Terms of Service

1. Agreement to Terms

By placing an order, requesting a quote, or using any service provided by Red Teak Furniture ("we", "our", "us"), you agree to be bound by these Terms of Service. If you do not agree, please do not proceed with your enquiry or order. These terms apply to all transactions conducted through our website at redteakfurniture.co.zw, by email, or via WhatsApp.

2. Quotations & Orders

• All quotations are valid for 30 days from the date of issue unless otherwise stated.
• An order is confirmed only upon receipt of a signed order form or written acceptance and the required deposit payment.
• Red Teak Furniture reserves the right to decline or modify any order before confirmation.
• Quoted prices are in USD or ZWL as specified and exclude delivery unless explicitly stated otherwise.
• Changes to a confirmed order may affect the price and lead time. Any change must be agreed in writing.

3. Payment Terms

• A 50% deposit is required to confirm your order and begin production.
• The remaining 50% balance is due prior to delivery or collection.
• Red Teak Furniture does not release goods until full payment is received.
• We accept EFT, mobile money (Ecocash / InnBucks), and cash. Payment terms for commercial accounts are agreed separately.
• Overdue balances accrue interest at 2% per month.

4. Lead Times & Production

Standard lead times range from 4 to 12 weeks depending on the complexity and materials of your order. Lead times are estimates, not guarantees. Production delays caused by material shortages, force majeure, or circumstances beyond our control do not entitle the client to cancel without penalty or claim damages.

We will notify you promptly of any material delay and work with you to agree a revised timeline.

5. Custom Orders

All custom orders are made specifically for you. As such, custom pieces are non-refundable once production has commenced. Design changes after production begins may incur additional charges. It is your responsibility to verify all dimensions, materials, and finishes before signing off on the final design. Red Teak Furniture is not liable for pieces built to approved specifications that later prove unsuitable for the client's space.

6. Natural Wood Variations

Solid hardwood furniture will exhibit natural variations in grain pattern, colour, and texture. These characteristics are inherent to natural timber and are not defects. Minor variations from product photography or samples are expected and do not constitute grounds for return or refund. Knots, grain variation, and subtle colour differences are features of authentic handcrafted woodwork.

7. Delivery & Installation

• Delivery charges are quoted separately based on your location.
• You must ensure clear, safe access for delivery and installation at the agreed time.
• Risk of loss or damage passes to the client upon delivery and sign-off.
• Any damage during delivery must be noted on the delivery slip at the time of receipt. Claims raised after the delivery slip is signed may not be accepted.
• Failed delivery attempts caused by client unavailability may incur a re-delivery fee.

8. Warranty

Red Teak Furniture provides a structural warranty on all furniture for 2 years from the date of delivery. This covers manufacturing defects in joinery and structural components. The warranty does not cover:

• Normal wear and tear, scratches, or surface marks.
• Damage caused by misuse, water exposure, or inappropriate cleaning products.
• Damage caused by the client's own modifications or repairs.
• Colour changes due to sunlight exposure (natural wood ageing).

To make a warranty claim, contact us at info@redteakfurniture.co.zw with photos and your order reference.

9. Cancellations & Returns

• Orders may be cancelled within 48 hours of confirmation for a full deposit refund.
• Cancellations after 48 hours but before production commences may incur a 20% cancellation fee.
• Once production has commenced, the deposit is non-refundable.
• Standard (non-custom) stock items may be returned within 7 days if unused, in original condition, and with prior written approval.

10. Intellectual Property

All design drawings, sketches, renders, and photography produced by Red Teak Furniture remain our intellectual property. You may not reproduce or share our design work without written consent. You retain ownership of any designs you bring to us as a brief; we retain the right to photograph completed work for our portfolio unless you request otherwise in writing.

11. Limitation of Liability

Red Teak Furniture's total liability in connection with any order shall not exceed the price paid for that order. We are not liable for indirect, consequential, or special losses including but not limited to loss of profit, loss of use, or consequential property damage.

12. Governing Law

These Terms of Service are governed by the laws of Zimbabwe. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.

13. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The revised terms will be posted on this page with an updated date. Orders placed before any revision are governed by the terms in effect at the time of order confirmation.

14. Contact

For questions about these terms, please reach us at: