Privacy Policy

1. Who We Are

Red Teak Furniture ("we", "our", "us") is a custom furniture design and manufacturing company operating from Zimbabwe. We are committed to protecting your personal information and being transparent about how we use it. This policy applies to all personal data collected through our website at redteakfurniture.co.zw and through direct communications with our team.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details — name, email address, phone number, and WhatsApp number when you submit an enquiry or request a quote.
• Project information — details about your furniture requirements, dimensions, materials, and timelines that you share during consultations.
• Communications — messages sent via our contact form, email, or WhatsApp.
• Usage data — pages visited, time on site, and browser type collected automatically via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide custom furniture quotes.
• Process orders and manage your projects from design through delivery.
• Send order updates, delivery confirmations, and after-sales support.
• Improve our website and services based on usage patterns.
• Comply with legal obligations applicable to our business in Zimbabwe.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. WhatsApp Communications

When you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy in addition to ours. We use WhatsApp solely for project communications and will not use your number to send unsolicited messages. You can opt out of WhatsApp communication at any time by letting us know and we will switch to email correspondence.

5. Cookies

Our website uses essential cookies to ensure basic functionality, and analytics cookies (via Google Analytics or similar) to understand how visitors interact with our site. Analytics data is aggregated and anonymous. You can disable cookies in your browser settings; this will not prevent you from using the site but may limit some functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of your project plus up to 5 years for warranty and legal purposes. Enquiry data from potential customers who did not proceed with an order is deleted within 12 months.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. All data transmitted through our contact form is encrypted in transit via HTTPS. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for communications at any time.

To exercise any of these rights, email us at info@redteakfurniture.co.zw.

9. Third-Party Links

Our website may contain links to third-party sites (such as WhatsApp and social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will always reflect the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: